In the News

Collections divisions at companies across industries are in the spotlight these days. And with the recent housing downturn and economic slowdown, collections needs are increasing at a staggering rate.

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Nobody can read a customer’s mind, but with the right analytics technology, you can come pretty close. Past behavior suggests future behavior, so all you have to do is watch. The hard part is figuring out what data to watch for, picking out a pattern, and figuring it all out with enough time to make the right decision.

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Chordiant Software Inc., a provider of trademarked Customer Experience (Cx) software and services, has launched Collections Manager 2.0, designed for high-volume customer interaction organizations to make the collections process as positive and profitable as possible.

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Chordiant Software, which sells what company officials call “Customer Experience” software and services, has announced a new capability for insurance providers: Chordiant Insurance Self-Service.

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Orange, a France Telecom Group brand, has embarked on a project to improve customer retention and increase revenues. With this in mind, the company chosen a decision management solution from Chordiant.

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I read with interest your article last week on the crackdown on UK contact centre operations by the FSA and PPP to eradicate bad practice.

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Chordiant Software has launched a tool which allows businesses to make realtime decisions on lending, enabling them to identify profitable customers and manage their risk.

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Churn is one of the single greatest problems facing the major Telco’s today. With outdated back end systems trying to keep up with regulation, competition, and an increasingly demanding consumer, many of these companies are seeking out new technologies to help them streamline and improve the customer experience.

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The traditional enterprise software lifecycle cannot keep pace with the speed and changing needs of 21st century businesses, and thus cannot deliver the agility these businesses need to gain a competitive edge and thrive.

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